TERMS & CONDITIONS

Last Updated: June 2026

Welcome to The True Essentials. By accessing and using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Business Information

The True Essentials is operated by a company registered in The Netherlands.

Business Name: The True Essentials

Chamber of Commerce (KVK): 42003969

VAT Identification Number: NL869239910B01

Customer Support Email: info@thetrue-essentials.com

2. Website Use

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

You agree not to use this website for any unlawful purpose or in any way that may damage, disable or impair the website.

3. Products & Availability

We strive to ensure that all product descriptions, images and pricing are accurate. However, we do not guarantee that all information is completely free from errors.

We reserve the right to modify, discontinue or update products at any time without prior notice.

Product availability is subject to stock and supplier availability.

4. Pricing

All prices displayed on our website are shown in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to change prices at any time without notice.

Any applicable taxes, duties or import charges are the responsibility of the customer unless otherwise specified.

5. Orders

Once an order is placed, you will receive an order confirmation email.

We reserve the right to refuse, cancel or limit any order at our sole discretion, including orders suspected of fraud, abuse or unauthorized activity.

6. Shipping & Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

The True Essentials is not responsible for delays caused by:

Customs procedures
Shipping carriers
Weather conditions
Public holidays
Events beyond our reasonable control

Customers are responsible for providing accurate shipping information.

7. Returns & Refunds

Please refer to our Returns & Refunds Policy for detailed information regarding returns, exchanges and refunds.

Returned items must comply with the conditions outlined in our Returns Policy.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Images
Graphics
Product descriptions
Branding
Text
Design elements

is the property of The True Essentials and may not be copied, reproduced, distributed or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, The True Essentials shall not be liable for any indirect, incidental, special or consequential damages arising from the use of our website, products or services.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

11. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law or any other applicable consumer protection laws.

Where required by law, customers are entitled to consumer guarantees that cannot be excluded.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of The Netherlands, except where mandatory consumer protection laws of the customer's country of residence apply.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact:

The True Essentials

Email: info@thetrue-essentials.com

KVK Number: 42003969