FAQ

FREQUENTLY ASKED QUESTIONS

How long does shipping take?

Orders are typically processed within 1–2 business days. Once dispatched, delivery within Australia generally takes 7–12 business days. You will receive a tracking number as soon as your order is on its way.

Do you provide tracking information?

Yes. Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery every step of the way.

Can I return my order?

Yes. We offer a 30-day return period. Please ensure that returned items are unworn, unused and in their original condition.

How do I contact customer support?

You can contact our support team anytime via email at info@thetrue-essentials.com

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay and Google Pay.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible.